BESICO Support

We care for your solution. Our support is there for you.
In urgent cases (critical or medium) our telephone hotline +41 31 822 00 00 is available during office hours (Mon - Fri from 07.00 - 18.00).
Other fault reports are accepted at the mail address support(at) In case of a support case, please provide us with the following information:

  • Short description of the incident
  • Customer name with contact details
  • Severity of the fault, expected response time
  • Detailed description of the incident
  • Who or what is affected?
  • Since when has the issue occured?
  • Does the disturbance still exist?
  • Please provide a single case with a name, personal or id number and time of the problem, ideally with a picture of the issue